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Applications

APPLICATIONS OVERVIEW
DRUG DISCOVERY
ADME-Tox
Biochemical Assays
Cell-based Assays
HTS and Secondary Screening
Microsampling
Protein Crystallography
RNAi
Sample Management
CANCER RESEARCH
Personalized Medicine
Functional Screening / DSRT
RNAi
Sequencing
Single-cell Genomics
GENOMIC RESEARCH
Gene Expression
Genotyping
Microbiome
qPCR
Sequencing
Single-cell Genomics
Synthetic Biology

Products

LIQUID HANDLING
LIQUID HANDLERS OVERVIEW
Echo® 525 Liquid Handler
Echo® 555 Liquid Handler
Echo® 550 Liquid Handler
Echo® 520 Liquid Handler
AUTOMATION
AUTOMATION OVERVIEW
Access™ Laboratory Workstation
Tempo™ Automation Control Software
SOFTWARE APPLICATIONS
SOFTWARE OVERVIEW
Echo® Array Maker
Echo® Cherry Pick
Echo® Combination Screen
Echo® Compliance Manager
Echo® Dose-Response
Echo® Plate Audit
Echo® Plate Reformat
CONSUMABLES
CONSUMABLES OVERVIEW
Echo® Qualified Microplates
Labcyte® Assay Microplates
MicroClime® Environmental Lid
Echo® Qualified Reservoir

Technology

Echo® Acoustic Liquid Handling
Dynamic Fluid Analysis™
Direct Dilution

News / Events

Labcyte BLOG
Upcoming Events
Press Releases
Labcyte in the News
Labcyte Community

Resources

JALA Special Issue
Publications
Articles and Other Media
Application Notes
Posters
Webinars
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Customer Profiles
Core Labs

Support

Brochures
Web Documentation*
User Guides*
Quick Start Guides*
Specification Sheets
Site Prep Guides
Service and Maintenance
Request Information

Company

About Us
Echo® Acoustic Technology
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Privacy Policy

Labcyte®
SERVICE & MAINTENANCE

Maximize Your Instrument Performance

Timely service and preventative maintenance are essential for optimal instrument performance and data quality. Labcyte provides global field service support with local personnel in the United States, United Kingdom, Europe, and Asia. In addition to field support, we have support and instrument maintenance facilities in the United States, Europe, and Asia.

Expand the Possibilities of Your Applications

Labcyte provides applications support with very instrument purchased. We have local applications support in the United States, United Kingdom, Europe, and Asia. Our application scientists provide applications support and training on all Labcyte products – helping you maximize the utility of the Echo Liquid Handler and Access Laboratory Workstations.


SERVICE OPTIONS    ❯ GOLD SILVER Time and Materials
Labcyte offers a range of service contract options for the Echo Liquid Handler and Access Laboratory Workstation to fit every lab’s needs and budget. GOLD: Gold contracts are for customers who want worry-free operation and for whom minimizing downtime is critical Gold contracts have a guaranteed phone response time of 8 business hours or less and an onsite response within 3 business days.
SILVER: Silver contracts are for laboratories on a budget that still want the peace of mind of having their instruments on a service contract. Silver contracts have a guaranteed phone response time of 12 business hours or less and an onsite response within 5 business days. Time and Materials: Contracts customized for service visits on an as-needed basis.
Term 1 year 1 year N/A
Terms of payment Pre-Paid Pre-Paid Net 30
Renewal period Annual Annual N/A
Preventative maintenance visits 1 per year 1 per year N/A
Warranty on service parts 90 days 90 days 90 days
Service response time Not to exceed 8 business hrs Not to exceed 12 business hrs Variable
On-site response time Not to exceed 3 business days Not to exceed 5 business days N/A - requires pre-screening
and creation of PO
Parts and materials Included Billable with 10% discount Billable
Labor rate for service visits Included Hourly with 20% discount Hourly
Zone charge Included Varies with 20% discount Varies by region
Per diem charge after 1st day of service visit Included Daily Daily
Phone support Unlimited Unlimited Limited
Email support Unlimited Unlimited Limited
"Remote" support sessions Unlimited Unlimited Charge after 1st hour
User interface software Maintenance and bug fixes Maintenance and bug fixes Maintenance and bug fixes
Applications software Maintenance and bug fixes Maintenance and bug fixes Maintenance and bug fixes
Software updates Maintenance and bug fixes Maintenance and bug fixes Maintenance and bug fixes



Echo® Liquid Handler Service Contracts

CATALOG NO.
GOLD SILVER
Echo 555 LSA-555-Gold LSA-555-Slvr
Echo 550 LSA-550-Gold LSA-550-Slvr
Echo 525 LSA-525-Gold LSA-525-Slvr
Echo 520 LSA-520-Gold LSA-520-Slvr

All contracts include 1 year coverage on the Echo Liquid Handler.




Access™ Laboratory Workstation Service Contracts

All Access Workstation contracts include 1 year of coverage for all Labcyte manufactured components and accessories. This includes lid removal shelves, barcode reading shelves, tables, integration kits, shelves, enclosures, cables, and the utility hub. All third party devices and the Echo Liquid Handler must be covered separately.


CATALOG NO.
GOLD SILVER
Access Workstation LSA-ACCBase-Gold LSA-ACCBase-Silver



SUPPORT CONTACT
LABCYTE INC.
170 Rose Orchard Way
San Jose, California 95134
USA
U.S. and CANADA
Tel:
+1 408 747-2000, option 2
Toll-free:
+1 877 742-6548, option 2

EUROPE
Tel:
+44 1543439432
ASIA PACIFIC
Tel:
+61 39018 5780
JAPAN
Tel:
+81 3 5667 5470
OTHER REGIONS
Tel:
+1 408 747-2000, option 2





For Research Use Only Not for use in Diagnostics